One Example of How Continuous Quality Improvement in Healthcare Can Benefit Organizations

Waste constitutes one of the most significant sources of lost revenue in most modern healthcare facilities. Reducing waste and improving efficiency requires coming up with a plan for continuous quality improvement in healthcare settings. Read on to find out about one organization that recognized the importance of taking this crucial step and how it helped the facility to succeed.

Introducing Greg Stock

Greg Stock is a chief executive officer at a popular Louisiana healthcare facility known as Thibodaux Regional Medical Center. While attending a conference, he heard a presenter mention the fact that “thirty percent of clinical care is waste,” and this statistic caught his attention. He then devoted his life to reducing waste within his organization and improving its efficiency.

Achieving Quality Improvement

As is implied by the name, continuous quality improvement isn’t a matter of setting an end-goal and then striving to reach it. It is an on-going process. Healthcare data and analytics is at the heart of this process.

Knowing the importance of data and analytics, Stock turned to Health Catalyst for help identifying opportunities for improvement. His organization implemented a data warehousing solution, a basic analytics platform, an analysis application, and several advanced analytics applications. These helped him and his team identify how they could improve the efficiency of the Center.

The Importance of Cooperation

As CEO of the organization, Stock took a personal responsibility for implementing these solutions. What he found as he was doing so is that he really required the physicians themselves to become engaged and lead the effort toward improving clinical collaboration and implementing strategies for reducing waste and increasing efficiency. Some CEOs have trouble placing trust in their team members, but Stock found that the creation of a steering committee was able to help him gather a team that helped inspire his physicians.

The Results

In the end, Stock found that his efforts were well worth the time and energy invested, as his facility was able to improve patient care, eliminate safety issues, and save more lives. Implementing a continuous care model didn’t just save his organization money, but also improved physician relationships and increased the effectiveness of the Center’s clinical teams as a whole.